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- Homepage
- Our Technology
- TherigySTM
- Customer Support
TherigySTM Customer Support
Expertise to support onboarding your pharmacy and beyond.
End-to-End Customer Support
Included with your TherigySTM subscription, your pharmacy team members will go through a comprehensive and customized onboarding experience designed by clinicians with the support of your own dedicated Customer Success Specialist.
Introducing You to the Team Driving Success for Your Pharmacy
Onboarding
Before you begin using TherigySTM, your onboarding team members will guide you through functional training to full-user adoption with a process designed to meet your pharmacy’s unique needs.
Customer Success
Your dedicated Customer Success Specialist is your point of contact for everything TherigySTM, from new feature alerts and professional service offerings to reports and optimized pharmacy metrics.
Clinical Support
The Clinical Support team manages clinical content within TherigySTM and offers their knowledge within specialty pharmacy operations to assist you through your TherigySTM onboarding and beyond.
Your Pharmacy Onboarding Experience
Guided by your dedicated Implementation Manager, you will undergo an extensive onboarding process to transition to using TherigySTM in a way that uniquely reflects your pharmacy’s needs and goals.
About the TherigySTM Onboarding Team
The Onboarding team consists of pharmacists and specialty nurses with 70+ years of combined specialty pharmacy industry experience in settings ranging from health systems, payors, infusion, pediatrics, rare and orphan diseases and more. Our mission is to successfully incorporate TherigySTM into your workflow through sharing of best practices and operational experience.
Your onboarding experience will include a dedicated Implementation Manager and Clinical Subject Matter Expert to support project management. Additional Clinical Support team members are also available to help as needed.
About the Customer Success Team
TherigySTM's Customer Success team has 125+ years of combined pharmacy experience with 80+ years focused in specialty. This expertise covers a broad spectrum of specialty areas as well as focuses in infusion, oncology, and HIV. Our team of Customer Success Specialists is here to ensure the success of your pharmacy team members using TherigySTM.
Your Customer Success Specialist will be the single point of contact who acts as a liaison to all things TherigySTM. In addition to being TherigySTM subject matter experts, your Customer Success Specialist may also help you engage our professional services or identify clinical resources to answer questions related to accreditation, workflow, data analytics, and everything in between.
Streamline New Features
TherigySTM constantly develops product enhancements to support your pharmacy and patients. Your Customer Success Specialist will provide previews to upcoming product enhancements and features designed to increase efficiency within your operations or specific outcomes reporting.
Scheduled Business Reviews
Metrics and data are the key to successful management of any operation—and your pharmacy is no exception. TherigySTM prepares meaningful data reports to reflect your pharmacy utilization and identify key opportunities for operational improvement and potential cost savings.
Your Technology Subject Matter Expert
We are the experts when it comes to specialty pharmacy technology. As your pharmacy grows, we are here to help answer TherigySTM-related questions, provide guidance and talk through potential workflow challenges, and scale the platform for growth.
Clinical Support
TherigySTM's clinical content is built by pharmacists for pharmacists. Our Clinical Support team of experienced clinical pharmacists and nurses develops and maintains all clinical content within TherigySTM. This team is ready and willing to share their vast specialty pharmacy experience and knowledge to help you establish best practices.