High-Touch Patient Care & Evidence-Based Clinical Protocols  

Our Clinical Approach to Specialty Pharmacy Management 

Our 35+ condition-specific care plans have initial and follow-up activities for specialty pharmacists and liaisons to complete as well as disease-specific protocols. We even go beyond specialty conditions and offer high-touch clinical services for chronic disease management (CDM) of more common disease states, such as asthma and diabetes. Altogether, these standards guide your specialty pharmacy team through all the important clinical touchpoints involved in specialty care:  

• Scheduling strategic patient touchpoints for improved outreach and engagement 
• Providing patients with ongoing drug and disease state education 
• Performing routine assessments and follow-up to ensure efficacy and safety 
• Assessing adherence and persistence metrics, including disease-specific measures 
• Identifying and managing side effects as well as potential drug interactions and adverse events 
• Initiating proactive interventions and referring patients to other healthcare professionals as needed 
• Offering patient counseling and support throughout the care journey 
• Documenting new drug therapies, dose adjustments, therapy discontinuations, and other key data points